Effective Date: February 8, 2026
Battery Near Me is committed to protecting the privacy of our customers and ensuring that their personal information is handled in a lawful, transparent, and secure manner. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of personal data in strict accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This policy applies to all individuals and entities (data subjects) who interact with our website, use our mobile services, or communicate with us via phone and digital channels.
1. The Responsible Party
Battery Near Me, operating as a mobile automotive service provider in Cape Town, acts as the “Responsible Party.” We determine the purpose and means of processing personal information to deliver on-site battery diagnostics, fitment, and auto-electrical services.
2. Information We Collect
We collect personal information directly from you when you request a service, use our website, or contact us via our mobile number or WhatsApp. The types of information we process include:
- Contact Information: Full name, mobile phone number, and email address.
- Location Data: Physical address, GPS coordinates, or suburb location to facilitate the dispatch of our mobile units.
- Vehicle Data: Make, model, year, and technical specifications of your vehicle to ensure the correct battery or part is supplied.
- Financial Information: Payment details for card-on-site transactions or account information for corporate fleet invoicing.
- Website Usage Data: IP addresses and browsing patterns via cookies to improve our online experience.
3. Purpose of Collection and Processing
We process personal information only for legitimate business purposes related to our service offerings, including:
- Service Fulfillment: To dispatch technicians to your location for battery testing, jump-starts, and installations.
- Diagnostics: To provide reports on your vehicle’s battery health and alternator performance.
- Customer Support: To respond to inquiries, provide quotes, and manage service bookings.
- Fleet Management: To maintain service records and maintenance logs for commercial and heavy-duty logistics clients.
- Legal Compliance: To meet financial record-keeping requirements and comply with South African tax laws.
- Insurance Support: To provide documentation for claims related to roadside assistance or mechanical warranties.
4. Legal Basis for Processing
In accordance with POPIA, we process your information based on one or more of the following:
- Contractual Necessity: Processing is required to carry out the services you have requested.
- Consent: You have provided explicit permission (e.g., by contacting us for a quote).
- Legal Obligation: We are required by law to retain certain records.
- Legitimate Interest: To protect the safety of our technicians and ensure the quality of our service.
5. Disclosure of Information
We do not sell or rent your personal information to third parties. We may disclose your data only to:
- Service Providers: Secured third-party partners who assist with payment processing, IT hosting, or parts supply.
- Corporate Clients: If we service a vehicle belonging to a fleet or company, relevant service data may be shared with the fleet manager or employer.
- Legal Authorities: If required by a court order or to prevent fraudulent activity.
6. Information Security
We implement robust technical and organizational measures to prevent unauthorized access, loss, or damage to your personal information. These measures include:
- Secure digital storage and encrypted communication channels.
- Access controls that limit data visibility to only the personnel required to perform a specific task.
- Regular monitoring of our systems for potential vulnerabilities.
- In the event of a data breach, we are committed to notifying the Information Regulator and affected subjects within the legally mandated 72-hour window.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected. For most service records and financial transactions, we maintain data for a period of five years to comply with statutory requirements and warranty support.
8. Your Rights as a Data Subject
Under POPIA, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Correction: You may request that we update or correct inaccurate or incomplete data.
- Right to Deletion: You may request the destruction of your records, subject to legal retention obligations.
- Right to Object: You may object to the processing of your data for marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
9. Cookies and Tracking
Our website may use cookies to enhance functionality and analyze traffic. You can manage cookie preferences through your browser settings, though disabling them may affect your experience on our site.
10. Contacting the Information Officer
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer:
Information Officer: [Owner/Manager Name] Phone: 074 347 9479 Location: Cape Town, South Africa
11. Complaints
If you feel your rights under POPIA have been infringed, you have the right to lodge a complaint with the Information Regulator of South Africa:
Email: inforeg@justice.gov.za
Website: https://inforegulator.org.za/
Suggested text: Visitor comments may be checked through an automated spam detection service.